The Origin of pop recovery systems
From Experience to Infrastructure
Here’s how it started
POP Recovery Systems was not built as a support service.
It was built in response to systemic variability in surgical recovery.
In 2020, founder Laura Alexis experienced firsthand what many surgical patients encounter but few systems address: inconsistency in preparation, fragmented post-operative communication, and an absence of structured behavioral stabilization during recovery.
The issue was not surgical technique.
It was the absence of standardized recovery infrastructure.
That realization revealed a broader operational gap, one that affects bariatric, orthopedic, spine, and reconstructive programs alike.
identifying the variable
Between surgical discharge and outcome, variability compounds:
Emotional destabilization
Non-adherence to protocol
Nutritional inconsistency
Escalation of dissatisfaction
Incomplete documentation of refusal or missed education
These factors influence outcomes, readmissions, complaints, and defensibility, yet they are rarely standardized across programs.
POP was built to address that variability.
BUILDING THE RECOVERY OPERATING SYSTEM
In 2022, early POP pilots validated a consistent pattern:
Recovery outcomes improve when readiness, adherence, and escalation are structured, not left to chance.
By 2023, POP began partnering with surgical programs seeking to reduce variability and strengthen documentation.
In 2024, POP transitioned from a recovery service model to a fully integrated, real-time Recovery Operating System, incorporating:
Predictive biopsychosocial screening
Structured preoperative education verification
24/7 triage layer
Adherence tracking
Refusal documentation
Escalation containment
The focus shifted from patient experience alone to operational standardization across the surgical episode of care.
The focus shifted from patient experience alone to operational standardization across the surgical episode of care.
The focus shifted from patient experience alone to operational standardization across the surgical episode of care.
Our Mission today
POP exists to standardize what surgery alone cannot control.
From orthopedic joint replacement to bariatric and reconstructive programs, POP functions as a risk-control layer that strengthens outcomes, compliance, and defensibility.
Surgical excellence requires more than precision in the operating room.
It requires structured recovery infrastructure.